HELP CENTRE
Frequently Asked Questions
Everything you need to know about ordering, sizing, and delivery.
How long does shipping take? +
Orders are processed within 2–3 business days. Standard delivery then takes 5–7 business days across Canada and the US; you'll get tracking by email as soon as your order ships.
Where is 6ix Collective based? +
We're a streetwear label out of Toronto — the 6. Every piece is designed in the city and made for the culture.
How do your hoodies and tees fit? +
Our pieces run true to size with a modern, relaxed fit. If you're between sizes or want a more oversized look, size up. Full measurements are on every product page.
What are your pieces made from? +
Premium heavyweight cotton, built to hold their shape and colour wear after wear — the kind of weight you feel the moment you put it on.
How should I care for my pieces? +
Machine wash cold inside out with like colours, then hang or lay flat to dry. Avoid tumble drying and don't iron directly on the print — this keeps the fabric and graphics looking fresh.
What is your return policy? +
We offer 30-day returns on unworn items in their original condition. Start a return from your order confirmation email or by contacting us.
Do you ship internationally? +
Yes — we ship worldwide. Delivery times and any customs charges vary by destination and are calculated at checkout.
Still need help? Get in touch and we'll get back to you within 24 hours.